Masterclass. Fantastic Feedback

This is a hands-on interactive session that gives you the confidence to give and receive feedback – transforming you (and your organization) into a learning organisation.

Fantastic Feedback – did you know?

• For most, the term ‘feedback’ it painful – it means “negative feedback.
• Human beings crave feedback – it gives us a sense of meaning!
• Feedback should be a daily habit - not an annual process
• The seeds of great feedback are sown in the tiny details. 30 seconds of feedback here and there is WAY better than an hour’s feedback in a review
• Feedback is always a two-way process. Whenever someone gives feedback, they should request it too!
• Feedback should always be framed as positive, even if it’s about something that’s gone wrong

This is a hands-on interactive program that gives you the confidence to give and receive feedback – transforming you (and your organization) into a learning organisation.

Who should attend: 

Anyone in business who is keen to develop themselves or their team.

Topics Covered

Why we crave feedback (yes, we really do!)

• Affirmation and growth – why we all need feedback
• How humans respond to feedback

Giving and receiving feedback

• Time and place
• Language and tone

Tips and tricks

• What about negative feedback?
• Translating feedback into positive action
• Receiving feedback

Learning Outcomes:

1. Principles of feedback – when and where

2. Feedback toolkit

• Habits of great teachers
• A feedback framework (G.R.E.A.T. Feedback)
• Negative feedback - the do’s and don’ts

3. Confidence to share feedback with stakeholders (line managers, direct reports, and associates/colleagues)

Course experience 

• 4-hour instructor-led virtual session
• Homework task
• Breakout sessions with practical exercises
• Personal Reflection
• Worksheet & Reference kit

Facilitator

Chris Meredith
Chilli Sauce - Innovation and Training

An MBA, Certified Practitioner in Marketing and former client-side marketing director, Chris Meredith has been teaching businesspeople to create craft and communicate great ideas for over 10 years.

This program on Feedback was born out of a hatred of annual performance reviews (usually a form filling exercise) and also a recognition that, for personal growth, feedback is vital. All of Chris programs (even this one!) have client feedback as a core component.

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Certified Practicing Marketers can register 16 PMP Points at this workshop