Winning B2B Before the Brief: How Modern Buyers Really Choose

  • 31 March 2026
  • 12:30 PM - 1:30 PM
  • Online

Registration

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  • Please note that the recording of the webinar is available to watch on demand for AMI members only. Please contact membership@ami.org.au if you wish to hear more about AMI membership benefits.

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Stop Chasing Leads. Start Shaping Decisions.

A sharp, practical online session for B2B marketers who are tired of chasing “leads” that go nowhere and want to build pipelines that don’t dry up. Drawing on Liam Loan-Lack’s experience in agencies, client-side and consultancy roles, this webinar unpacks how real B2B buying decisions are made long before an RFQ hits the inbox—and what marketers can do about it.

Liam will connect evidence on B2B buyer indecision and regret with practical tools marketers can use to reduce risk for buying committees, create confidence in commercial outcomes, and prove the incremental impact of marketing to the C suite. Expect a mix of scepticism about overhyped tactics and very pragmatic advice on planning, measurement and creativity that works in the real world.

Topics covered 

  • Why most B2B pipelines dry up: the long, ignored “pre-brief” stages of the buyer journey.
  • The latest behaviour trends: how buyer regret, indecision and financial scrutiny are reshaping B2B decisions in 2025.
  • Is "PLG" (Product-led growth) the answer to improving effectiveness in B2B marketing?

What you will learn 

  • Updated techniques to quantify the role of Sales v Marketing across the B2B funnel / bowtie.
  • A topline recap of the latest evidence base on what does and doesn't work in driving incremental B2B sales outcomes.

About the presenter:


Liam Loan-Lack

Educated at the London School of Economics and the Institute of Practitioners in Advertising, Liam is an expert in the practical application of marketing best-practice to business challenges - as evidenced by winning x4 Global Effies for integrated client work.

His transition client-side started when he became CMO of one of the fastest growing multi-channel retail brands in Australia, My Muscle Chef, before switching categories to CMC Markets - a FTSE 250 trading & stockbroking brand - to lead the Marketing function for APAC.

Before departing CMC, he was promoted into the role of Chief Commercial Officer APAC, driving the integration of Marketing, Sales and Customer Support functions across B2B/C. Then, Liam took on a role consulting for one of Australia’s preeminent Independent agencies, Match & Wood and is about to start his new role as a Chief Customer Officer in the Home Loan and Financial Coaching category, leading an integrated team across Sales, Marketing, Customer Success and Product Development team.


*This course qualifies for 4 CPD points under the AMI’s Certified Practicing Marketer program