Boost Teamwork to Elevate Customer and Employee Experience
Happy employees create happy customers.
It sounds so simple, but how successful have you been at aligning employee and customer experiences to drive growth?
Join Tiffani Bova, author of Wall Street Journal bestsellers “Growth IQ” and “The Experience Mindset: Changing the Way You Think About Growth” for a 1-hour live virtual masterclass on strategies to improve both employee engagement and overall business performance.
Learn how leading companies have successfully harmonised employee experience (EX) and customer experience (CX) to create a virtuous cycle of growth.
You’ll discover how to:
- Measure and improve employee and customer satisfaction
- Use technology to enhance both experiences
- Apply strategies from industry leaders
Based on exclusive research from two Salesforce studies of thousands of employees and c-suite executives, Tiffani will share practical tools to empower your team, delight your customers, and boost your bottom line.
Don't miss this chance to learn from a true industry pioneer. Tiffani's insights have helped companies create billion-dollar divisions and navigate major business model shifts.
“Once you develop an experience mindset, you’ll make every decision with confidence and never lead the same way again.” —Horst Schulze, Co-founder and Former President, The Ritz-Carlton Hotel Company
Level: Intermediate, Advanced
Learning Outcomes
- Learn simple ways to measure employee and customer satisfaction
- Understand the ripple effect of getting Employee Experience (EX) right
- Discover the steps to ensure that both CX and EX get to the top of the priority list
- Find out how to use technology to make work easier for employees
- Learn from real examples of companies doing this well
- Get tips on how to make every customer interaction count
Who should attend?
- Leaders and decision makers wanting to drive growth
- HR and people management professionals looking for ways to boost employee engagement
- Customer experience specialists trying to elevate customer journeys
- Operations and IT managers implementing systems to improve both employee and customer experiences
Cost
- AMI Member: $145 AUD – Please register on the provided page
- Non-member: $195 AUD – Please proceed to the Growth Faculty platform to register for the course.
About the presenters
Tiffani Bova
Globally-recognised thought leader in business growth and innovation
Tiffani Bova is a globally-recognised thought leader in business growth and innovation. Ranked in the Top 50 Business Thinkers by Thinkers50 for six consecutive years, she brings nearly three decades of experience in tech industry leadership. Tiffani is the author of two Wall Street Journal bestsellers: "GrowthIQ" and "The Experience Mindset." As Salesforce's former Growth and Innovation Evangelist and a former Gartner Research Fellow, she has advised Fortune 500 companies and startups alike. Currently leading research and strategy at The Futurum Group, Tiffani continues to shape industry perspectives on growth, technology, and customer experience.
Growth Faculty is an AMI Partner.
*This course qualifies for 4 PMP points under the AMI’s Certified Practicing Marketer program.