The Formula for Business Excellence

Four essential strategies for building team and business success

Only 21% of surveyed leaders describe their senior leadership team as “strong.” Six in 10 (66%) say their team is “good,” but more than one in 10 (13%) admit their senior leadership is “dysfunctional.” (1)

To scale, you need strong leadership.

John Spence is recognised as one of the top leadership development experts in the world. In 2023, he was named in the Top 50 Global Thought Leaders and Influencers for both Coaching and Culture (Thinkers360).

John has reshaped thinking at Apple, Microsoft, Forbes, NASA, Thinkers50 and Coca-Cola, and was named one of America’s Top 50 Leaders to Watch by the American Management Association. John’s also guest lectured at MIT, Stanford, Cornell, and the Wharton School of Business.

In this entertaining 3-week live virtual senior leadership program John will draw from the latest research plus his experience as a CEO to guide teams on 4 key focus areas for success, distilled as the formula:

(Talent + Culture + Extreme Customer Focus) x Discipline Execution
= Business Excellence

Each class will consist of one hour of presentation and interactivity, followed by 15 minutes of question-and-answer sessions. The content will be fast-paced, rich with information, and focused on real-world tools and ideas that can be immediately implemented to grow your organisation.

Executive teams will leave with a solid understanding of the fundamental building blocks of organisational success and a specific set of tools to effectively execute them.

Learning Outcomes

• 4 key focus areas for success
• Latest research, tools, and frameworks being used for building a winning culture
• Fundamentals critical for senior leader effectiveness
• Leader behaviours that tip the scale on team engagement, productivity, and retention
• Understand how your organisation can attract, grow, and retain top talent
• Understand how you can create a high accountability culture and learn how to build high-performance teams
• Look at why culture is vital to your organisation
• Examine the essential elements for developing a winning culture
• Learn how to deeply understand why your customers do business with you
• Determine specific action steps you will take to apply the lessons from this course

Topics covered:

• People as the Business Backbone: Establishing the critical role of human capital in driving organisational success
• Talent Acquisition & Retention: The seven key things that the best employees look for in the organisation where they work
• Professional Development: The significance of upskilling and continuous learning in maintaining a competitive edge
• Loyalty and Growth: Crafting strategies to instil commitment and drive career progression within the team

• The Blueprint of an Exemplary Culture: Understanding the nine core elements of an outstanding organisational culture

• Employee Engagement and Loyalty: Mechanisms to foster enthusiasm, commitment, and a sense of ownership among employees
• Creating a Culture that Embraces Change: Examine how people react to what they perceive as negative change and how to help them succeed in a fast-changing environment
• Owning the Voice of the Customer: Techniques to engage, understand, and cater to your customer’s needs
• Moments of Truth: Identifying and optimising the critical touchpoints that transform customers into brand ambassadors
• Six Steps of Accountability: A structured approach to instill and maintain a culture of responsibility
• High-Performance Teams: Learn the key elements for building and sustaining high performing teams
• Leadership's Role in Accountability: The imperative for leadership to set the tone and be a living example of the core elements of the culture and taking personal accountability
• Meeting Cadence: How to ensure continuous momentum on strategy execution
• The Four Pieces of Paper: A simple but powerful tool to deal with employees that are not performing at the required level

• CEOs/C-suite executives scaling up their organisation
• Leadership teams experiencing people problems
• Business owners and entrepreneurs wanting fast-paced learning
• Executives aiming for career growth and business excellence

Cost 

• AMI Member: $295 AUD – Please register on the provided page
• Non-member: $495 AUD – Please proceed to the Growth Faculty platform to register for the course.

Program Structure:

• 30th October @ 11.00am - 12.30pm (AEDT) - Session 1: People - The Heart of Your Business

• 6th November @ 11.00am - 12.30pm (AEDT) - Session 2: Cultivating a Winning Organisational Culture

• 13th November @ 11.00am - 12.30pm (AEDT) - Session 3: Customer Focus & Employee Accountability

About the presenters

John Spence

John Spence is recognised as one of the top leadership development experts in the world. In 2023 he was named in the Top 50 Global Thought Leaders and Influencers for both Coaching and Culture (Thinkers360) and was once named one of America’s Top 50 Leaders to Watch by the American Management Association alongside Sergey Brin and Larry Page of Google and Jeff Bezos of Amazon.

John consults to and coaches organisations at all levels on advanced leadership, high-performance teams, strategic thinking, business excellence and superior customer service. John has guest lectured at more than 90 colleges and universities, including MIT, Stanford, Cornell, and the Wharton School of Business.

John has also been the owner or CEO of five companies and currently serves as a board member or adviser to several organisations. He is the author of “Awesomely Simple: Essential Business Strategies for Turning Ideas into Action.”

Growth Faculty is an AMI Partner. 

*This course qualifies for 18 PMP points under the AMI’s Certified Practicing Marketer program.