Forrester CX Certification: Learn and certify your CX skills with the leading global customer experience company; Forrester.
Over the past twenty years, Forrester has proven the connection between high-quality CX and revenue growth. Executing a CX program that will truly impact revenue requires a team of people who are dedicated to the mission and proficient in the core skills necessary to create better experiences for customers. These skills are hard to find in outside talent and difficult to master internally.
This comprehensive CX certification course, delivered 100% online, teaches how to design, develop and manage a successful customer-centric culture that drives revenue, delights their customers, and retains employees.
CX Certification builds the CX proficiency to drive business growth and gives teams the confidence to execute their CX vision, with professional recognition for their unique expertise.
The certification course will empower you to lead business transformation initiatives that drive growth. In this course, you’ll establish a common foundation and develop the fundamental skills needed to initiate and orchestrate end-to-end CX projects. Taught by expert analysts who draw on more than 20 years of CX thought leadership.
Key Learnings:
- Design, develop and manage a successful customer-centric culture that drives revenue, delights their customers, and retains employees.
- Create a common foundation and develop the fundamental skills needed to initiate and orchestrate end-to-end CX projects.
- Demonstrate your competency through hands-on activities you can apply immediately.
- Begin your CX certification journey and enroll in Forrester’s CX Foundations.
Key Topics
· Craft a CX Vision - Create a brand-rooted CX vision that is authentic, inspiring, and mobilising.
· Build a customer-centric culture - Accelerate culture change with bright-spots analysis.
· Conducting CX Research - Craft your plan to achieve true customer understanding.
· Maximizing Journey Mapping - Increase journey mapping ROI with the journey mapping canvas.
· Measuring CX - Use journey mapping to drive outside-in CX metrics.
Cost
$2,049 USD Retail
AMI Member 15% discount Promo-code: CCB-AMI015
$1742 USD with discount
Please, note - price is in USD.