Learn why companies like Amazon and Apple focus on Customer Interaction, Engagement, and Experience as a key to Business growth and why it is more important than ever.
Customers expect instant answers and a personalised service from the brands they engage with via their preferred channels of communication. If they don’t get what they want, they will not hesitate to find it elsewhere. To stop your customers from leaving you, you need to engage each one across multiple digital touchpoints.
Sales and Commercial Director, Engage Interactive
Ian Hales is the Sales and Commercial Director at Engage Interactive, an engagement solutions company that specialises in developing and implementing engagement solutions for companies using SMS, Email, IVR, Social, Push, in-App messaging, and Consumer Competitions & Promotions.
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